Returns
Last updated: September 2026
We do not accept returns. Sales are final once dispatched. Message us if a parcel arrives damaged or is the wrong item.
No returns
We do not accept returns. Once an order is dispatched, it cannot be sent back and sales are final.
Damaged or incorrect parcels
If a parcel arrives damaged or is the wrong item, message us with photos. That is support, not a returns process — we do not take products back.
How to contact us
WhatsApp, Telegram, or help@zelopeps.com — include your order reference, photos, and delivery postcode.